Technical Support
Our dedicated Technical Support team is available to assist all Nimans account holders with post-sales support for installations, products and technical problems – free of charge. They also assist in pre-sales situations, ensuring our customers always buy the right products to maximise return on investment.
The team consists of highly experienced people who handle several thousand support requests per month. While the vast majority are resolved at first line, the team is in a position to draw on specialist brand knowledge when required and, using the unique position of Nimans as a leading telecoms distributor, direct access to the manufacturers.
A few facts and figures
- 18 x pre and post technical support specialists
- Over 3000 calls handled per month
- Over 1500 tickets raised per month
- 95% of calls answered within 30 seconds
- 98% of tickets picked up by engineer and responded to within 2 hours
Contact us
If you are an existing Nimans customer, please use the following to contact Group Technical Support. If contacting us by phone please have your Nimans account code at hand as this will be verified.
Click here to access the Tech Support Web Portal
| Technical Support Services | 0161 925 1981 |
| Panasonic | 0161 925 1937 |
| Avaya/Nortel | 0161 925 1957 |
| NEC | 0161 925 1976 |
| Samsung | 0161 925 1907 |
| Siemens | 0161 925 1923 |
