Red Box Voice & Data Recording Solutions
Red Box is a global provider of Voice & Data Recording Solutions, empowering organisations to capture, secure and unlock the value of their voice data. With a range of built-in tools they help organisations get the most out of communications.
With the most open and connected platform, Red Box capture and transcribe all voice communications from anywhere, irrespective of source.
- Capture call audio from 55+ systems
- Works with existing telephony infrastructure
- 99.999% service availability
- Complete data sovereignty and secure access to voice data
- Broadest partner ecosystem of application and value-added service partners
Capturing calls helps organisations to comply, resolve disputes and supports employee training and customer quality assurance.
- Quality monitoring and fact verification
- Record & provide evidence of business transaction
- Ensure compliance with industry standards and legal / regulatory policies and procedures
- Staff performance monitoring
- Leverage voice data within applications such as AI and analytics engines, compliance tools and CRM
Red Box integrate with over 55 communication platforms and via their free and open APIs, connect organisations to the broadest partner ecosystem of application and value added service partners.
By working with the world’s leading IT and telephony vendors Red Box offer the assurance that their advanced recording solutions meet the highest standards for integration and interoperability.
Red Box help financial organisations of all sizes comply with a variety of regulations which require a secure and accurate record of communications, whilst improving services and mitigating risk.
Red Box solutions help contact centres improve quality of service, optimise operational performance and quickly resolve disputes.
As demand for government accountability grows, Red Box help public sector organisations to control costs and improve efficiency whilst still promoting quality service standards.
Red Box help the emergency services and safety-focused companies comply with internally and externally enforced regulations/standards that require the capture of critical communications for record keeping.
Why Choose Red Box
- Up to 1000 channels per recorder, highly scalable
- Resilient and secure
- Unique frame based recording with optional AES 256-bit encryption
- Flexible deployment options with software that’s easy to install, use and maintain
- Secure storage with options for extensions and archiving
To access the world’s leading dedicated voice specialist, and the only technology company capable of capturing all voice communications across global enterprises, SMEs, new and legacy systems, call your Account Manager.
We offer free no obligation quotations, as well as access to a full suite of installation and support services, all designed to minimise the time and investment needed to address this growth sector.