ReTell Call Recording
ReTell Call Recording solutions
Call recording can be automated to ensure financial product and services providers comply with the latest MiFD II regulations, which come into effect on 3rd January 2018.
The directive is aimed at:
- Investment bankers and credit providers
- Stockbrokers and dealers
- Corporate finance providers
- Portfolio managers
- Organisations that provide consumer credit in whatever guise
The key objectives of the directive are to protect and regain the trust of consumers damaged by many scandalous practices (PPI mis-selling is an example). It will update and strengthen the supervisory and enforcement powers of the authority to cover all businesses in the financial sector. Under the new regulations call recordings must be kept for at least 5 years, with severe penalties possible for those that fail to comply.
Under the new regulations Financial Services providers now need to record:
- Fixed line and VoIP telephone calls
- Mobile phone calls
- Instant & SMS messaging
- eMail communcations.
- Face to face conversations where investments are sold
Why choose ReTell Call Recording?
ReTell have their own solutions and manufacture their hardware in-house. ReTell is flexible and scalable. With ReTell you can rely on their 24/7 Technical Support, 365 days of the year. Retell call recording automatically record and encrypt all calls helping with MiFD II compliancy.
For more information about ReTell products please call our expert team 0161 925 1980.