The complete call management solution for SV9100 and other NEC telephone systems
The MyCalls suite of applications includes call management, call centre management, call recording and CTI. Designed to integrate seamlessly with NEC systems, MyCalls provides real time information about every aspect of telephone use and performance.
How much do missed calls cost business?
Most businesses don’t even know, because you can’t manage what you can’t measure! MyCalls highlights every missed call – as it happens. The opportunity to call back fast means less risk of losing business and customers to your competitors.
Who can benefit from MyCalls?
Regardless of size, any organisation that uses the telephone to keep in touch with its customers will benefit. MyCalls is not just for call centres.
It’s ideal for busy sales departments and helpdesks or for healthcare and other professionals – the list is endless. Even better, it is possible tailor-make bespoke solutions by combining different MyCalls applications.
|Reasons to choose MyCalls|
|• Increases productivity|
|• Reduces costs|
|• Rapid return on investment|
|• Wins more business|
|• Improves customer perception and service|
|• Improves staff efficiency|
|• Aids staff training|
|• Helps manage and measure sales & marketing activity|
|• Call recording helps solve disputes|
|• Real-time information enables supervisors to react quickly to changes in call traffic|
|• Reduces cost of sales and increases competitiveness|
|• Reduces abandoned calls|
|• Competitively price|
For more information about NEC MyCalls call your Account Manager or a member of the NEC Team on 0161 925 1980