NEC MyCalls Call Recorder
When trying to improve how a business operates, call recording software is essential, particularly for a company that handles large amounts of incoming calls. MyCalls Call Recorder helps improve the task of increasing productivity, decreasing costs and improving customer service skills.
Key features and benefits:
- Secure Access
- Recording, playback & storage are totally secure with rapid call identification.
- Take credit card payments
- Stop/Start recording for security compliancy with credit card payments over the phone.
- Intuitive Search
- Makes calls quick and easy to locate.
- Detailed Call Analysis
- Advanced controls help pinpoint key details quickly and accurately.
- Easy Export
- Flexible export options make recordings quick and easy to incorporate into different media.
- Call Playback
- Calls can be played back through Enhanced Reporting.
- Multi-site Support
- Multi-site Support with centralised data storage.
- Enhanced Management
- Email alerts if disk space is running low & Automatic data storage retention policy.
- 256-bit encryption
- Prevents unauthorised access to data.
- Detailed Reports
- Detailed Reports on calls that have been paused.
Reasons to choose MyCalls:
- Increases productivity
- Reduces calls
- Rapid return on investment
- Wins more business
- Improves customer perception and service
- Improves staff efficiency
- Aids staff training
- Helps manage & measure sales & marketing activity
- Call recording helps solve disputes
- Reduces costs of sales and increases competitiveness
- Reduces abandoned calls
- Competitively priced
Call recording is essential for any organisation. It provides undisputable facts about every call that can be used to resolve disputes quickly and effectively, to improve customer service, to review and refine call handling performance or simply because it is a legal requirement.