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NEC MyCalls Call Recorder

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NEC MyCalls Call Recorder

Simple, Secure Call Recording, Advanced Call Analytics

When trying to improve how a business operates, call recording software is essential, particularly for a company that handles large amounts of incoming calls. MyCalls Call Recorder helps improve the task of increasing productivity, decreasing costs and improving customer service skills.

Key features and benefits:

Secure Access
Recording, playback & storage are totally secure with rapid call identification.
Take credit card payments
Stop/Start recording for security compliancy with credit card payments over the phone.
Intuitive Search
Makes calls quick and easy to locate.
Detailed Call Analysis
Advanced controls help pinpoint key details quickly and accurately.
Easy Export
Flexible export options make recordings quick and easy to incorporate into different media.
Call Playback
Calls can be played back through Enhanced Reporting.
Multi-site Support
Multi-site Support with centralised data storage.
Enhanced Management
Email alerts if disk space is running low & Automatic data storage retention policy.
256-bit encryption
Prevents unauthorised access to data.
Detailed Reports
Detailed Reports on calls that have been paused.

Reasons to choose MyCalls:

  • Increases productivity
  • Reduces calls
  • Rapid return on investment
  • Wins more business
  • Improves customer perception and service
  • Improves staff efficiency
  • Aids staff training
  • Helps manage & measure sales & marketing activity
  • Call recording helps solve disputes
  • Reduces costs of sales and increases competitiveness
  • Reduces abandoned calls
  • Competitively priced

Call recording is essential for any organisation. It provides undisputable facts about every call that can be used to resolve disputes quickly and effectively, to improve customer service, to review and refine call handling performance or simply because it is a legal requirement.

eCommerce by: Cohesion Digital