CyTrack contact centre technology is delivered in partnership with Panasonic.
Covering every channel, including voice, email, web chat and social media, CyTrack allows the right person in a business to be matched to the right contact, ensuring the highest levels of customer satisfaction.
The beauty of Cytrack is its modular construction, meaning your customers can pick and choose the elements that work best for them.
- Modular suite of customer experience solutions
- CRM, applications and business process integration
- Reporting & dashboards, business intelligence
- Inbound and outbound omni-channel contact centre
- Compliant with GDPR, PCI DSS, MFIID and more
Desktop call control with CRM, applications and business process integration
CyDesk is a Unified Communications desktop app that integrates to popular CRM’s and customer applications and provides click to dial, screen pop, a range of smart business features for office collaboration, shared presence and more. CyDesk UC also performs as the CyTrack Contact Centre agent controls and functionality when integrated to other CyTrack modules.
No desktop software to install
CyDesk’s web-based architecture allows easy access using leading web browsers on both PC and Mac.
Choose CyDesk if your customer requires CRM integration, Skype for Business integration or CyTrack Contact Centre agent controls and functionality.
Call Logging & Business intelligence Reporting
CyTrack CyReport is a powerful SQL database driven business reporting tool for telephony systems. The browser-based user interface delivers reporting information via a large and powerful suite of intelligent reports.
Reports may be emailed automatically on your own schedules or run as ad-hoc reports. Create your own filters for deep analysis of your business and team performance.
For further information regarding CyDesk, CyReport, or any of the remaining CyTrack solutions, please contact your Nimans account manager:
- CyRecord – Voice and Screen Based Recording
- CyCC Omni Channel Contact Centre
- CyCall Omni Channel Outbound & Telemarketing Contact Centre
- CyLive Intelligent Interactive Voice Response (IVR)