Posted on 03/09/2012
Panasonic resellers have been learning the secrets to call recording success as part of a day-long training course held at Nimans’ Manchester headquarters. The joint initiative between Nimans and manufacturer Re-Tell - an official Panasonic global trading partner – combined installation techniques with valuable sales tips and advice.
Attendees heard how Re-Tell’s Sense call recording solution is easy to set-up and deploy (within 30 minutes of arrival on site) thanks to straight forward connectivity. Passive recording, active recording and extension matching, were all on the agenda.
One dealer made a 500-mile round-trip from Bournemouth to attend and remarked afterwards: “We’ve not done a lot of call recording before but we are looking to expand our horizons. Today’s course proved invaluable in boosting our knowledge, general awareness and market opportunities. We find that some end users still suffer from ignorance and perceive call recording as a glorified answering machine. Clearly that’s not the case.”
Resellers discovered how the influence of call recording is spreading into areas such as chauffer companies and food distribution especially in London, helping resolve order discrepancies and potentially costly disputes as well as protecting customer relationships and enhancing staff training.
The reseller added: “We think call recording is an avenue that can benefit a lot of our customers. We have a lot of solicitors and doctors etc who in the past have said they would like it but it’s too expensive. However the Re-Tell solution is very cost effective and easy to install ourselves. I found the course useful, interesting, practical and enlightening. It was a very worthwhile trip.”