Posted on 10/07/2012
Panasonic resellers have been brushing-up on their technical training skills during a two-day educational workshop hosted by Nimans – where one dealer made a mammoth 1,100 mile round trip!
Attendees travelled from as far as the Orkney Islands,London and Birminghamto learn more about Panasonic’s popular NCP comms platform at Nimans’ Manchester HQ.
The NCP 500/1000 learning programme focused on VoIP functionality and Panasonic’s powerful Communications Assistant productivity suite as attendees learned about a host of key topics - from hardware and configuration to unified PC programming, integrated DECT functionality, basic programming and troubleshooting and maintenance.
The course, aimed at engineers who had either no systems experience or little or no knowledge of Panasonic systems, was voted a resounding success. One dealer made a 12 hour car journey from northern Scotland to attend and said it was worth every mile.
“We’ve been selling Panasonic for over 20 years and feel it is imperative to maintain the levels of service that our customers expect. It was definitely worth the trip, boosting our knowledge and giving us the credibility to move our business further forward.”
A Birmingham-based dealer added: “Telephony is completely new to me so this was my first introduction, as we are migrating from computer networking. It’s been a real crash course that gives me the confidence and knowledge to go and learn even more on my own. It was a great springboard; the hands-on aspect was the most beneficial element. You can see someone doing something one hundreds times but you learn things a lot quicker doing it yourself.”
The course started with the basics of setting up lines and extensions and then moved to IP extensions and SIP extensions and DECT functionality.
“Our training courses are specifically designed for resellers of all abilities,” confirmed Nimans’ Head of System Sales,Paul Burn. “2012 sees us continue to build on our reputation as a high quality training provider, equipping customers with the skills and technical know-how to embrace new markets and develop revenue. This is particularly important in an economic climate that remains very challenging. The sheer distance travelled by those that attended indicates the value of these courses.”