Simplified Hosted UC Teams Integration

Simplified Hosted UC now fully integrates with Microsoft Teams and offers an enhanced range of feature rich benefits in one place allowing seamless collaboration internally and externally, across multiple devices

Microsoft Teams

With over 255 million users using MS teams each day, it is clearly one of the leading Unified Communications and Collaboration tools available.

Using Teams with the Simplified Hosted UC platform provides significant added value at a lower cost:

Powerful and advanced call and text analytics
Works with multiple devices across businesses
You don’t need to be an MS Teams partner

Simplified Hosted UC customers can now enjoy integrated Teams alongside the extensive features already offered through the Hosted UC proposition, through one of the following options:

Over The Top - for Teams (OTT)

Simplifying the route into the Teams experience without the headache of extensive licencing and set-up. Included for free with our standard licence with the desktop app and/or Pria soft client:

Minimal MS Licencing / Cost^*
Install and sign in (first time only) – No MS PowerShell
Direct access to platform features in Teams (call history, recordings, wrap up, account settings, hunt group availability)
Supervisor control
User Privilege management - Data Controller
Help Centre

^*Requires any MS Teams licence that includes Teams

Teams Direct Routing (DR)^**

With all the features of OTT plus the following:

Wizard to simplify configuration (automated where possible)
Analytics provided by SHUC
PCI Stop/Start
OTT UI
Direct access to platform features in Teams (call history, recordings, wrap up, account settings, hunt group availability)
£3.50/month Integration Licence^*

^**Requires an MS E3 and Phone System licence/E5 licence

Benefits of Simplified Hosted UC with integrated Teams

	Standalone MS Teams	Simplified Hosted UC OTT	Simplified Hosted UC Teams DR
Call recording	X	Up to 59 days Call recording included in all plans	Up to 59 days Call recording included in all plans
Unlimited call recording	X	Easy to use call recording, including MS Teams calls with our optional Advanced Analytics	Easy to use call recording, including MS Teams calls with our optional Advanced Analytics
PCI & MiFID II Compliant	X	Full PCI and MiFID II call recording compliance option available	Full PCI and MiFID II call recording compliance option available
Call Analytics	X	Easy to use optional Advanced Analytics and extensive management reporting across any device	Easy to use optional Advanced Analytics and extensive management reporting across any device
Forwarding profiles	1 x default call forwarding profile	Unlimited forwarding/routing options - easily managed within the Simplified Hosted UC portal	Unlimited forwarding/routing options - easily managed within the Simplified Hosted UC portal
e-Fax extension	Requires external service	Easy to set up fax to email service	Easy to set up fax to email service
External phonebook	X	Company wide	Company wide
Multiple DDI per account	X	Easy to amend outbound call presentation number via OTT UI	Easy to amend outbound call presentation number via OTT UI
DND Features	DND per user	DND per client	DND per client
Extension to extension calls	MS Teams to MS Teams only	Teams to Teams / OTT to non-Teams	Teams to Teams and Teams to non-Teams internal extension calls
Voice conferencing line	Chargeable	Full voice conferencing facility included with PIN code access	Full voice conferencing facility included with PIN code access
Fraud prevention	X	Sophisticated measures in place to help reduce call fraud risk	Sophisticated measures in place to help reduce call fraud risk
wall boards	X	Easy to set up and manage unlimited call wall boards - managed in the portal	Easy to set up and manage unlimited call wall boards - managed in the portal
Advanced report writing	X	Set of standard reports available with the optional report writing features in the portal	Set of standard reports available with the optional report writing features in the portal
Choice of devices	X	Use a mixture of devices - Yealink IP phones, mobiles, MS Teams and Soft Client	Teams Only or deskphone/dect/softclient. This can be toggled as desired via OTT UI
Time of day plans	Limited features	Unlimited	Unlimited
IVR, hunt group and call queues	Chargeable	Unlimited IVR, hunt groups and call queues to any device	Unlimited IVR, hunt groups and call queues to any device
Agent wrap up	x	Available as add-on within OTT UI	Available as add-on within OTT UI
Supervisor Controls	x	Available in OTT UI	Available in OTT UI
Provisioning the service	Requires powershell session to configure	install soft client & OTT UI then sign in	Run Teams DR wizard on portal & follow prompts (no powershell) SHUC will manage the configuration for you. Optional: Install OTT UI
Call Recording Playback	x	Available in OTT UI	Available in OTT UI
Call Notes	x	Add notes to calls with analytics add-on	Add notes to calls with analytics add-on
One touch call transfer	x	Available via OTT UI	Available via OTT UI