Unify

An on-premise solution here to stay

Every business thrives on clear communication. OpenScape Business is designed specifically for small and mid-sized companies. It brings together everything you need – voice calls, conferencing, voicemail, web collaboration, messaging, and more – into one user-friendly and adaptable system.

OpenScape Business keeps people connected, mobile, and available. It even integrates with cloud services for added flexibility.

This all-in-one solution simplifies communication and empowers business to growth.

Take your customer’s business to the next level

Designed for SMBs

Built with the smaller business in mind, OpenScape Business serves millions of users in a range of vertical markets including retail, healthcare, professional services, hospitality and engineering.

Productivity Integrations

OpenScape Business delivers a range of pre-packaged applications to support business but also makes it easy to integrate other UC system with other groupware and business applications – connecting the dots to help you deliver the best service to your customers and partners.

Wide Range of Devices

Looking for phones? Whether it’s wired phones, cordless phones, or softphones, Mitel has you covered. We offer a full range of devices with expanded interoperability, the power of simplicity as well as the high-quality audio you expect, including accessories to customize your solution.

Deployment Flexibility

OpenScape Business is available on dedicated appliance hardware or as a software-based solution whether this is server based or in virtualized environments. It can be deployed within a single site or in a centralized or distributed architecture for a multi-site network, scaling with you as your business changes.

Adaptable For Any Budget

With built-in applications and a simple licensing model, OpenScape Business meets the budget requirements of small businesses, with traditional upfront perpetual licenses or subscription-based pay-as-you-go pricing models.

Future-Proof Solution

OpenScape Business makes it easy to stay up to date with the latest features independent of the existing telephony infrastructure – regardless of whether this is classic telephony, IP or DECT. Customers can make the most out of their investment and that’s one of the reasons why Mitel customers remain customers for years.

Boost customer service, teamwork, and mobility with one powerful solution

OpenScape Business empowers small and medium businesses with a single, easy-to-use platform for all your communication needs.

Here's how it helps:

Faster Customer Service: Resolve issues quickly with clear voice calls and efficient contact center features.
Improved Teamwork: Enhance collaboration with features like presence, messaging, and conferencing, leading to better decision-making.
Enhanced Mobility: Stay connected and productive anywhere with access on your desktop, smartphone, tablet, or Mitel phone.

Work anywhere, stay connected

Unify OpenScape Business empowers teams to work seamlessly from anywhere, whether in the office, on the go, or at home. With integrated mobility features, employees can:

Stay Reachable: Access directories, favorites, voicemail, and call logs from any device.
Maintain Flexibility: Enjoy the freedom to work remotely without sacrificing productivity.
Boost Collaboration: Stay connected with colleagues using features like voicemail and call logs, regardless of location.

OpenScape Business keeps workers secure and productive, even in a hybrid work environment.

Unify communication with Microsoft Teams

OpenScape Business integrates seamlessly with Microsoft Teams, the collaboration hub you already use. This powerful combination lets your team leverage familiar features directly within Teams:

Control OpenScape Business Devices: Manage calls directly from Teams, including answering, transferring, and placing calls on your OpenScape Business phone.
Enhanced Presence: See your colleagues' availability within Teams, allowing for better collaboration and communication.
Simplified Contacts: Search and access your company directory directly from Teams to easily find and call colleagues.

Enhancing the UC experience

Clear communication is the backbone of any successful company, especially for growing SMBs. Unify OpenScape Business is designed specifically for your customer's needs. It's an all-in-one, easy-to-use platform that unifies all your communication tools - voice, conferencing, messaging, mobility, and more.

OpenScape Business keeps teams connected and collaborative, with features like voicemail, web collaboration, and presence functionality. Plus, it's flexible and scales with your business, allowing for integration with cloud services for even greater convenience.

Simplify communication, empower teams, and see businesses thrive with Unify OpenScape Business.

Features

All-in-on UC and voice solution for SMBs
Integrated voice services, presence management, Drag&Drop conference, visual voicemail, Auto-Attendant, Web Collaboration, Instant Messaging, fax and integration in business processes
Simplicity – all-in-one prepackaged solution (appliance or pure SW based)
Flexible deployment models, on-premises, hybrid and private cloud
Integration and interworking with Microsoft 365 and Microsoft Teams
Embedded Contact Center with intelligent call routing and CRM Integration
One Number Service

Call Me Service
Directory integrations with database connectivity
Web-based tools for users and administrators
UC clients individually matching the work environment and processes
Fully integrated solutions for mobile workers (in the office, on the go and home office)
Unify Phone Web and Mobile Client delivering powerful telephony service
Attendant Console – presence-aware software application
Wide selection of phones and accessories (TDM, IP and DECT)