AudioCodes Live Platform is a unique service delivery platform offering that combines certified solutions for Microsoft Teams Phone and contact centers, leveraging AI and Azure to enhance user, agent and customer experience. Complemented by advanced onboarding automation and management tools, this innovative, cloud-based solution delivers seamless Direct Routing and Operator Connect PSTN connectivity along with a range of add-on voice applications.

What is AudioCodes Live Platform?

Calling and Contact Centre Consolidation for Microsoft Teams

AudioCodes Live Platform enables you to offer both Teams Phone and contact center services with unrivaled simplicity and efficiency. 

Simplified Deployment, Onboarding and Management

Using service automation, you can streamline deployment, onboarding and management of your customers’ voice environments, reducing costs and complexity. 

Enhance the User, Agent and Customer Experience

AudioCodes Live Platform leverages AI and Azure cloud services to enhance the user, agent and customer experience, providing conversational capabilities such as IVR, call recording and interaction analytics. 

  • Fast Onboarding
    Accelerate deployments with unique service automation tools

  • Optimize Costs
    Reduce operational and training costs with fewer systems to deploy and manage

  • Streamline Operations
    Empower IT staff with centralized service lifecycle management

  • Field-Proven Experience
    Unique in-house blend of Teams Phone and contact center expertise

  • Secure, Scalable and Reliable
    Leverage Microsoft Azure security, scalability and reliability

  • Available on Azure Marketplace
    All services available for purchase via Azure Marketplace

Streamlined service delivery via AudioCodes Live Platform

Microsoft Teams Calling and Productivity Applications

AudioCodes Live Platform provides a comprehensive and highly reliable phone experience for Teams users. You can enjoy high-quality Direct Routing connectivity to the PSTN and your existing telephony systems, as well as add-on applications for conversational IVR, interaction recording and AI-powered interaction analytics. We also provide a wide range of Microsoft-certified meeting room devices and business phones.

Customer Engagement Solutions

AudioCodes Live Platform’s award-winning certified Teams contact center solution, Voca CIC, leverages AI and Azure cloud services to deliver a smooth and efficient customer experience. You can automate your main-line call flows using a conversational IVR that understands natural language and responds to voice requests, designing and customizing your call scenarios using a drag-and-drop interface.

Automated Tools for Operational Excellence

AudioCodes Live Platform provides advanced management tools that simplify everyday tasks and troubleshooting, from detection to correction, ensuring smooth operations and streamlined processing. From an intuitive self-service portal, you can onboard, manage and monitor user calling policies, meeting room devices and business phones for 24/7 availability.