Frequently Asked Questions

To place an order:

1. Sign in to your Nimans online account
2. Search or browse for a product
3. Select the required quantity
4. Click Add to basket
5. Go to checkout to confirm delivery and payment

Show image

You must be logged in to an approved trade account to view pricing and place orders. If you have recently registered, your online access may still be awaiting approval. Please wait for the approval confirmation e-mail in your mailbox.

Unfortunately, the website only allows you to order items that are stocked, however if the item is available from supplier on consignment, a quick call to your account managanger, and they may be able to ship this direct to you from there. Some restrictions may apply in this case.

A consignment item is a product, that would have to be ordered from the manufacturer and would be sent straight from them to yourself, sometimes this item may be a special order and not returnable under standard conditions. This can be discussed with your account manager.

Yes. Items in your basket remain saved as long as you are logged in, so you can come back and complete checkout later.

Within your account, there are Address Cards. Each card contains an address, and once you have more than one saved, you can set separate default addresses for billing and shipping. In addition, if you regularly place orders to multiple locations, you can create additional Address Cards for any frequently used addresses.

Show image

Yes. Use My Account > Order history, open a previous order and add the same items back into your basket.

Most in-stock orders placed before the daily cut-off time are delivered on the next working day. Back to back ordered items are dispatched direct from supplier, you would be advised on the delivery time when ordering.

Go to My Account > Order history, open the order, and follow the tracking link* provided once the goods have been dispatched.

* If the tracking link is not available, please contact your account manager, it may just be a case of the courier linked system being unavailable at that time.

Please Note: Northern Irish customers tracking to certain postcodes (e.g BT) arent available through the automated tracking system

Timed and Saturday delivery options may be available depending on your account type and delivery location. At the Checkout, under Delivery, there is a drop down of the delivery options at the time of ordering. If eligible, it may appear there, if not you could contact your Account Manager or our sales team for more info.

Delivery address changes can only be made before your order is dispatched. If you need to amend details, please contact us as soon as possible.

Depending on the courier, they may attempt re-delivery, leave a calling card, or deliver to a local collection point. Full details are usually shown in the tracking information.

Available payment methods depend on your account type and may include:

• Credit account (on agreed terms)
• Card payment at checkout

Card payments are taken securely at the point of checkout. For credit accounts, invoices are normally raised when goods are dispatched and become due according to your agreed payment terms.

You can download PDF copies of invoices from Your Order Page

Show image

If your order has not yet been dispatched, please contact us as soon as possible and we will cancel it for you. Once dispatched, orders cannot be cancelled but may be eligible for return.

Visit My Account > Returns to view existing return requests and their status.

To submit a new return request:

1. Open Order history
2. Click View/Track next to the relevant order
3. Select the Submit a returns request button at the foot of the page
4. Select the items to exchange or return and complete the form

Show image

Return costs depend on the product, condition and reason for return. Your Account Manager or our returns team can confirm the applicable policy for your request.

First try refreshing the page, logging out and back in, or clearing your browser cache and cookies. If the problem continues, contact our web support team.

For security reasons, accounts automatically log out after a period of inactivity. Make sure cookies are enabled in your browser so your session can be maintained correctly.

Checkout errors can be caused by issues such as invalid address details, restricted products or payment verification problems. Please check your details and, if the error persists, contact web support with a screenshot.

Please ensure your browser is up to date and that JavaScript and cookies are enabled. If you use ad-blockers or privacy extensions, try disabling them for this site.