Contact centre headsets designed to boost customer satisfaction
The Jabra Engage Series is designed to suit the needs of call centric workers who talk and listen to customers on the phone. Every Engage Series product is optimised to drive customer satisfaction by delivering great-sounding calls, even in noisy work environments.
To reduce interruptions and enhance focus, every Jabra Engage product features integrated busylights to ensure attention stays focused on the call at hand. Lightweight, ergonomic designs ensure the headsets are comfortable for intensive all-day wear.
Key Benefits & Features
- Industry-leading wireless performance and density
- Advanced noise-cancelling microphone for crystal-clear calls
- All-day talk time and integrated busylight
- Enhanced speakers with intelligent volume control
- Choice of wearing options to suit every workstyle
- Works with all leading Unified Communications and Contact Centre platforms - including Microsoft Teams and Zoom
The key challenges facing contact centre agents today
Of of agents are working
remotely part-time or full time.
Jabra Contact Center 2020 study.
Of agents regularly have to ask
customers to repeat themselves.
Cisco BT Autonomous Customer 2021 whitepaper
Of agents say they’re managing more calls in the last 18 months.
Calabrio Research, Health of the Contact Center 2021
Of agents say rising customer expectations are a top challenge.
Calabrio Research, Health of the Contact
For your hybrid contact centre agents
If your customers have agents working all over the place, Jabra have the technology to help them make it work. With the right software and hardware combination, their agents can make anywhere their workspace for the day, and their supervisors can still confidently monitor and coach them. Built for better conversations, both at home and in the office, the Jabra Engage 55 is designed for hybrid workers who spend most of their day in calls or virtual meetings.
Engage Wireless Portfolio
Jabra Engage 75
Be free. The Jabra Engage 75 is perfect for those who need maximum range and multiple device connections.
Jabra Engage 65
Be mobile. The Jabra Engage 65 is perfect for those who need to move around while they talk.
NEW Jabra Engage 55
Jabra Engage 55 is ideal for hybrid workers who spend most of their day on calls or virtual meetings.
NEW Engage 50 II & Engage 40
Professional headsets that work with innovative Engage+ software to improve the call experience as it happens. Performance-boosting live guidance notifies agents to adjust boom arm position¹, monitor background noise levels, and silence during calls, so every interaction is optimised².
The unique pressure-relieving, hearing-protecting, ultra-lightweight design keeps them comfortable, while the programmable control unit gives agents command of calls at the tip of their fingers. Freeing them to focus on their customers' needs.
¹ Only available with the Engage 50 II / ² Free software download required
Engage Wired Portfolio
NEW Jabra Engage 50 II
Jabra Engage 50 II is a new generation of contact centre headset. Engage+ software gives insights in real-time.
Jabra Engage 50
Jabra Engage 50 - Engineered to be the world’s best professional digital corded headset.
NEW Jabra Engage 40
Jabra Engage 40 offers new levels of customer satisfaction. Engage+ software gives insights in real-time.