Simplified Support
Our out of hours support product is designed for use by resellers and their end customers. The service covers faults, 1st line diagnostics and escalation to suppliers for Connectivity, Mobile, UC, Broadband and SIP.
Option 1
Out of Hours faults service which covers resellers’ out of office hours. Resellers inform us as to when the service needs to start and end and we will set this up with the out of hours team, this is usually evenings, weekends and bank holidays
Option 2
Full 24/7 365 day faults service. Provides a full front line technical support service.
Calls are answered by technically trained support staff and faults are handled within suppliers SLAs
Both options include:
- All call answered by technically trained support staff
- All faults are handled within suppliers SLA’s
- Reporting is available for analysis of the calls and minutes
- Recordings of all calls are available to download same day
- The ability to resell the out of hour’s service to your customers and a potential additional revenue stream