One-screen, AI-first Contact Center Experience

Voca CIC enables your agents with real-time access to back-office experts during service calls. Accelerate resolution times, remove department silos, and ramp up employee experience.

Today’s modern workplace demands a new approach to customer experience, one that not only empowers agents to enjoy their jobs and provide exceptional service to customers but enables internal business lines to provide top-notch service throughout the organization too.
AudioCodes Voca CIC, a lightweight CCaaS with built-in Conversational AI, is designed entirely for Microsoft Teams to unify your customer and employee experience.
With Voca CIC as a Microsoft Teams App, you consolidate your unified communications and contact centre into one-screen, allowing every Teams user to become a potential agent.

Voca CIC is a Azure-native integration with Teams and offers a unique mix of contact centre and voice expertise, making it an ideal solution for organizations looking to modernize their CX capabilities with minimal upfront costs.

A one-screen, AI-first contact centre experience

No-code automation

Build self-service IVR flows using an intuitive flow designer with built-in conversationsl AI

Modern agent desktop

Agent iterface with rich call controls, CRM information, availability, wrap-up and stats

Built-in analytics

Real-time dashboards & reports for agent activities, queue stats & IVR performance

Azure-native integration

Leverage MS Teams voice infrastructucture for contact centre capabilities

Use VOCA CIC to bring modern contact centre capabilities to Microsoft Teams

Leverage the tighest Microsoft Teams contact centre integration

With the tightest Teams connectivity and bi-directional presence-based logic, the VOCA CIC allows a seamless switch from agents to UC users

Bring every Microsoft Teams user into the service workflow

Empower formal contact centre agents as well as internal agents residing in internal business lines with smart routing and IVR automation, all living under one single platform

Build intuitive self-service flows to automate any service scenario in the world

Combine conversational AI with advanced IVR logic and API requests for real-time data dips, allowing you to automate any calling scenario with a powerful no-code flow designer for building IVRs

Combine conversational AI that works out of the box in VOCA CIC call flows

Enjoy pre-integrated, multi-language speech-to-text, natural language understanding and text-to-speech to empower your callers with an innovative service experience that let's them talk through the menu

Download our 2 page PDF here to find out more about VOCA


Contact us now to find out more and get started on your journey to AudioCodes VOCA