Daily Contacts - Operations
Contact Phone 0161 925 1530
Office Hours Monday to Friday, 8:30am- 5:30pm
Provisioning Department
Support Type | Response (SLA) | Beyond Contact |
---|---|---|
Day to day Provisioning support inc. portal support, Mobile Disconnections, updates on orders, change requests & general support | Up to 24 hours* | 0161 925 1530 (option 1) connectcs@nimans.net |
Portals Access: Please speak with your dedicated account manager if you require access to any of our portals.
|
Provisioning (Bars) Department
Support Type | Response (SLA) | Beyond Contact |
---|---|---|
Bars & Mobile Sim Swaps, PAC requests, Mobile Bolt-Ons, Bill limit change requests | 3 hours* | connectcs@nimans.net |
Please Note:
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Technical Support
Support Type | Response (SLA) | Beyond Contact |
---|---|---|
Fault reporting & support | 2 hours* - via ticket | 0161 925 1530 (option 3) Faults Ticketing System |
General queries, requests or support | 4 hours | 0161 925 1530 (option 3) Faults Ticketing System |
WLR faults | API to Openreach (automated) | WLR Faults Service Desk |
Please Note:
|
Billing Team
Support Type | Response (SLA) | Beyond Contact |
---|---|---|
Billing queries, Bureau Bill adds / changes, Incorrect charges or bill file/ CDR queries etc. | 5 working days* | 0161 925 1530 (option 3) connectbilling@nimans.net |
|
Operations Escalations
Should you feel that our operations team are not dealing with your query as you would expect and you would like to escalate it, please use the Operations Escalation path set out below:
- Level 1
- Lauren Armitage, Customer Services Team Leader
lauren.armitage@nimans.net
0161 925 1530 (option 1) - Adam Howard, Technical
adam.howard@nimans.net
0161 925 1530 (option 3) - Sarah Hartwell, Billing
sarah.hartwell@nimans.net
0161 925 1530 (option 4) - Level 2
- Karen Shepherd, Billing & Customer Services escalations
karen.shepherd@nimans.net
0161 925 1530 (option 4)
Keith Judson, Technical Support & Sales Escalations
keith.judson@nimans.net
0161 925 1530 (option 2)- Level 3
- Andrew Cooper, Head of Nimans Connect
andrew.cooper@nimans.net - 0161 925 1530