Go Connect Bina for
Go Connect Bina is a unified communications client for the NEC Univerge Blue platform. It provides integration to contact-orientated business systems and CRM applications, allowing users to manage their communications and customer interactions more effectively.
Improve customer service and productivity
Go Connect Bina offers a number of features that can help businesses improve their customer service, including:
- Call management: Provides a single view of all calls, including inbound, outbound, and missed calls. This makes it easy to track call activity and identify trends.
- CRM integration: Can be integrated with a variety of CRM applications, such as Salesforce and Microsoft Dynamics. This allows users to view customer information and update records directly from within the Go Connect Bina interface.
- Instant messaging: Go Connect Bina supports instant messaging, which allows users to communicate with each other in real time. This can be a valuable tool for collaboration and customer service.
- Web conferencing: Supports web conferencing, which allows users to conduct meetings and presentations online. This can be a cost-effective and efficient way to communicate with customers and colleagues.
Pop the caller’s contact record within the integrated CRM automatically on incoming call, or manually via a single click
Manually or automatically create an activity record of a call received within the integrated CRM and allows addition of notes
Add a new record to the integrated CRM from the live call Preview window
Click to Dial
A wide range of rapid click to dial tools are available including webpage, clipboard, application, screen read or simple TAPI
Dial almost any telephone number visible within images such as web pages, email signatures, protected documents or anything on screen, via a quick key sequence
Search the contact directories of multiple integrated CRM(s) simultaneously, and call or pop a contact from the results
Integrating your telephone system with your CRM or business systems can provide significant productivity gains to your organization, for example, know who is calling and quickly get their details on the screen or simply click on their contact number to automatically make your handset dial the number.
Go Connect Bina supports an extensive range of CRM Integrations providing a range of integration features from those described below. Up to four CRM integrations can be concurrently configured.
Find the full list of all CRM Integrations supported by Go Connect Bina below.