AudioCodes VOCA - A one-screen, AI-first contact centre experience

AudioCodes Voca CIC, a lightweight CCaaS with built-in Conversational AI, is designed entirely for Microsoft Teams to unify your customer and employee experience.

With Voca CIC as a Microsoft Teams App, you consolidate your unified communications and contact centre into one-screen, allowing every Teams user to become a potential agent.

Voca CIC is a Azure-native integration with Teams and offers a unique mix of contact centre and voice expertise, making it an ideal solution for organizations looking to modernize their CX capabilities with minimal upfront costs.

Use VOCA CIC to bring modern contact centre capabilities to Microsoft Teams

Leverage the tightest Microsoft Teams Contact Center integration.

• With the tightest Teams connectivity and bi-directional presence-based logic, the Voca CIC allows a seamless switch from agents to UC users.

Build intuitive self-service flows to automate any service scenario in the world.

• Combine Conversational AI with advanced IVR logic and API requests for real-time data dips, allowing you to automate any calling scenario with a powerful no-code flow designer for building your IVRs.

Bring every Microsoft Teams user into the service workflow.

• Empower formal Contact Center agents as well as internal agents residing in internal business lines (IT Helpdesk, HR and more) with smart routing and IVR automation, all living under one single platform.

Combine Conversational AI that works out-of-the-box in Voca CIC call flows.

• Enjoy pre-integrated, multi-language Speech-to-text, Natural Language Understanding and Text-to-speech to empower your callers with an innovative service experience that lets them talk through the menu

Register now for your FREE 30 day proof of concept