Voice Team Review: EPOS IMPACT 500

Dongle or No Dongle? Why the EPOS IMPACT 500 Makes Sense

By Paul Peters, EPOS Product Manager at Nimans

The IMPACT 500 is the kind of headset I enjoy talking to resellers about. It delivers the voice clarity, noise cancellation and comfort customers expect from EPOS, but its real strength is flexibility.

It is available in two variants, letting resellers offer customers the setup that best suits their needs: native Bluetooth® alone or native Bluetooth with a USB-C dongle. With certified Microsoft Teams compatibility, it delivers the best of both worlds.

For those who prefer a dongle-free setup, there is no need to carry and plug in a USB dongle whenever they change location or device. Users can connect directly through their PC’s built-in Bluetooth, keeping USB ports free and creating a simpler experience. For customers who want the reliable connection and wider compatibility of a dongle, that option remains available too.

The call performance is equally impressive. EPOS adaptive beamforming microphone technology suppresses unwanted noise while preserving the natural sound of the user’s voice. That makes a real difference when calls take place in busy offices or shared workspaces.

Hybrid Active Noise Cancellation helps the wearer stay focused by reducing background noise without leaving them feeling completely cut off from their surroundings. It is useful both during calls and when concentrating on individual work.

Battery life is another strong point. With up to 36 hours of talk time and 89 hours of listening time, the IMPACT 500 is more than capable of handling days filled with meetings, calls and collaboration.

For me, the IMPACT 500 brings together the things customers value: clear, natural conversations, fewer distractions, lasting comfort and straightforward connectivity. The two variants also mean resellers can match the headset more closely to the way each customer wants to work.

For resellers, that makes it an easy product to position - and for their customers, an even easier headset to live with.

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