One-screen, AI-first Contact Center Experience Built for Microsoft Teams

06 December 2023

In today's fast-paced world, we need a fresh take on customer service. One that not only makes employees happy and lets them provide amazing service to customers, but also helps different parts of the company work together seamlessly. AudioCodes VOCA CIC, a lightweight cloud-based contact centre with built-in AI, is designed specifically for Microsoft Teams to bring customer and employee experiences together.

With VOCA CIC as a Microsoft Teams app, you can bring your unified communications and contact centre into one place, making every Microsoft Teams user a potential customer service agent. AudioCodes VOCA brings CX capabilities to departments beyond the contact centre. Providing agents with real-time access to back-office experts to help improve responsiveness, remove department silos and build connection among employees.

  • Leverage the tightest Microsoft Teams Contact Centre integration.
  • Build intuitive self-service flows to automate any service scenario in the world.
  • Bring every Microsoft Teams user into the service workflow.
  • Combine Conversational AI that works out-of-the-box in VOCA CIC call flows.