10 June 2024

Introducing the EPOS IMPACT 700 Series, a range of on-ear, wired USB headsets with industry-leading microphone technology powered by EPOS AI™ specifically designed for busy contact centre environments. The IMPACT 700 is ideally suited for stationary workers and contact centre agents who spend over 80% of their day on calls. Its compact design also makes it convenient for hybrid agents to carry when working from home.

Advanced Features

  • Industry-leading microphone technology powered by EPOS AI™ 
  • Lightweight design for all-day wearing comfort
  • Large, soft, and breathable earpads feel great and help filter out noise
  • Hearing protection with EPOS ActiveGard 
  • Ergonomic inline call controller 
  • 360-degree busy light 
  • 3-year extended warranty

Smart features

  • Lift-to-mute and wear detection for automatic call-answering
  • Mute alert - visible and audible notification if talking while muted
  • Super wideband audio


Compatible with leading contact centre platforms and certified for major UC providers including Microsoft Teams (inc. the premium requirements for Open Office) and Zoom Contact Centre.

Discover more 

How does the “adaptive beamforming microphone technology” work?

The IMPACT 700 uses industry-leading microphone technology powered by 2nd Generation EPOS AI™ running real-time in the headset. It relies on a deep learning algorithm which intelligently can distinguish between the speaker's own voice and inherent noise. Based on more than 8,000 parameters from the 3 microphones, the algorithm will update the noise-cancelling filter every 4th millisecond and ensure a clear and natural voice signal.

What are Microsoft Teams Open Office requirements?

To be certified for Microsoft Teams, a headset must meet the minimum requirements for audio quality, reliability, and compatibility. These headsets are designed to work seamlessly with Microsoft Teams and provide a consistent user experience.

Some headsets go beyond the minimum requirements and achieve a higher level of microphone quality, noise suppression, and voice pickup. These headsets are labelled as “Premium microphone for Open Office” by Microsoft. This means they have passed a rigorous test that measures how well a headset can block out noise from different directions and distances. The IMPACT 700 is certified for Microsoft Teams and meets the specifications for open office environments. 

What is Zoom Contact Centre certification?

After successfully achieving the regular Zoom Workplace certification, EPOS went the extra mile to achieve the Zoom Contact Centre certification. This marks the IMPACT 700 as an outstanding headset that sets a new standard for audio excellence in the contact centre space.